The landscape of healthcare is undergoing a transformation, thanks to a new generation of entrepreneurs who are striving to make healthcare more accessible, efficient, and customer-centric. One such innovator is Rachael McCrary, the founder and CEO of Gather Labs, a company on a mission to enhance healthcare experiences and bridge critical gaps in the healthcare system.
As healthcare disruptors, entrepreneurs like McCrary see an opportunity to reimagine the way consumers interact with the healthcare system. With a background in technology and fashion, McCrary is utilizing her entrepreneurial spirit to create practical solutions that address issues ranging from post-surgical recovery support to same-day diagnostic lab services.
A Visionary in Healthcare
Rachael McCrary’s journey into the world of healthcare is driven by her commitment to challenging the status quo and her belief in advocating for oneself and others within a broken healthcare system. She recognizes that excessive wait times, gatekeeping, and the bureaucratic complexities associated with diagnostic labs are major pain points for patients. Gather Labs is her answer to these challenges.
Gather Labs aims to revolutionize the healthcare experience by providing same-day results for over 100 diagnostic tests, making it the first 100% vertically integrated high-complexity CLIA laboratory of its kind. Their approach combines cutting-edge technology with a white-glove service for healthcare providers and a spa-like experience for patients. The flagship lab is located in Beverly Hills, California.
A New Standard in Healthcare
Healthcare entrepreneurs like McCrary understand that to stay ahead in this rapidly evolving industry, they must embrace change and innovation. In early 2023, Gather Labs expanded its capabilities by introducing three new diagnostic instruments to enhance its same-day test menu and services. The ability to create value and enhance healthcare by redefining care delivery, improving clinical efficiency, leveraging technology, and simplifying administrative procedures keeps healthcare entrepreneurs at the forefront of this challenging field.
Gather Labs, under Rachael McCrary’s leadership, is focused on radically improving the healthcare system by reducing average wait times for lab results, transforming what could take days into a mere 24-hour wait. With the clinical laboratory services market expected to grow significantly, the potential for visionary entrepreneurship in healthcare is substantial.
A Journey of Entrepreneurship
Rachael McCrary’s journey from the worlds of fashion and technology to healthcare and diagnostics is a testament to her adaptability and entrepreneurial spirit. Her transition into healthcare began with the creation of the RxBra, an FDA-approved post-surgical compression bra designed to support and expedite patient recovery. The COVID-19 pandemic led her to pivot into medical supplies, where she found herself providing PPE, COVID-19 tests, and antibody kits to healthcare professionals and businesses in need.
Recognizing the need for efficient testing services, McCrary founded Gather Labs in January 2022. The company initially focused on COVID-19 testing and other seasonal viruses. However, McCrary’s vision extended beyond the pandemic. She aimed to offer a broad spectrum of diagnostic testing services, from STDs to metabolic panels, while also reimagining the patient experience.
Creating a New Healthcare Experience
Traditional diagnostics facilities often lack warmth, personality, and comfort, which can create an impersonal and mundane patient experience. Rachael McCrary wanted to change that. She envisioned a laboratory setting that would provide the same level of luxury and care as a day spa.
This vision led to the creation of Gather Labs, where the patient experience is at the forefront. The goal is to provide top-notch care while growing and diversifying the lab’s services. As Gather Labs expanded, it encountered challenges in scaling beyond COVID-19 testing. The company had to strike a balance between providing excellent patient care and building out new services. McCrary’s background in supply chain management and fashion design proved invaluable in managing resources and optimizing the lab’s operations.
Mitigating Risks and Embracing Entrepreneurship
In entrepreneurship, risk management is key. McCrary emphasizes the importance of analyzing metrics and projections to anticipate potential issues and take proactive measures to address them. Understanding the business’s financials is crucial, as it allows entrepreneurs to grasp how their venture is performing and where it can grow. Entrepreneurship is not just about creating products; it requires a comprehensive understanding of the operation.
Finally, McCrary’s entrepreneurial journey highlights the importance of intuition and adaptability. Entrepreneurs may not foresee every challenge or transition at the outset. Still, by taking that initial step, trusting one’s instincts, and being open to change, they can navigate uncharted territories and achieve their vision.
Pioneering Change in Healthcare
As we look ahead, pioneers like Rachael McCrary and companies like Gather Labs are poised to lead the way in redefining healthcare experiences. By consistently providing same-day diagnostic results and fostering a culture of excellence, these innovators aim to set new industry standards, reward themselves with sustained success, and solidify their positions as leaders in healthcare transformation.
From Rachael’s Desk
As a leader, Rachael McCrary shares her recommendations for entrepreneurs:
The Hard Thing About Hard Things by Ben Horowitz: This book provides valuable insights into building and managing teams, which is particularly relevant in healthcare, where the well-being of healthcare workers directly impacts patient care.
In addition, McCrary recommends some essential apps and resources:
Instagram: For discovering travel destinations, unique experiences, and boutique hotels.
Telegram: An optimal platform for communication, including chatting, voice conversations, file sharing, and group discussions.
Vogue: An excellent source for fashion inspiration with a classic touch and sophistication.
Rachael McCrary’s journey is a testament to the spirit of entrepreneurship and the transformative power of innovative thinking in healthcare and beyond.